Processing time: 1-2 days*
*This is an estimate of how long it usually takes me to make your items and then pack and send out your order.

Shipping information: Shipping is done via Royal Mail for both domestic and international orders and we offer both TRACKED and UNTRACKED shipping. Rates start at £0.99 for DOMESTIC orders and at $2.99 for INTERNATIONAL orders (full rates according to the package weight are calculated at checkout)
Customers are responsible for any import duties or customs fees that may apply.
If you order has the wrong address please reach out using the contact form on the CONTACT page or email ria@sparklydoodle.com within 24 hours of purchase with the correct address.

Estimated shipping times:
UK shipping: 2-14 days.
Rest of the world: 1-12 weeks.
Please note that these are estimates and we have no control over how long it takes for your order to arrive.

IMPORTANT: We are unable to ship to certain countries due to shipping restrictions. Click here for a list & more information.

We do NOT currently accept returns or exchanges.
Cancellations must be made within 24 hours after purchase. We can't accept
cancellations once your order has been shipped.

This Privacy Policy describes how sparklydoodle.com collects, uses,
and discloses your Personal Information when you visit or make a
purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your
device, your interaction with the Site, and information necessary to
process your purchases. We may also collect additional information if
you contact us for customer support. In this Privacy Policy, we refer to
any information that can uniquely identify an individual (including the
information below) as “Device Information”. See the list below for more
information about what Device Information we collect and why.

Device information

Examples of Personal Information collected: version
of web browser, IP address, time zone, cookie information, what sites
or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products
or services to you to fulfill our contract, to process your payment
information, arrange for shipping, and provide you with invoices and/or
order confirmations, communicate with you, screen our orders for
potential risk or fraud, and when in line with the preferences you have
shared with us, provide you with information or advertising relating to
our products or services.

Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us
provide our services and fulfill our contracts with you, as described
above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable
laws and regulations, to respond to a subpoena, search warrant or other
lawful request for information we receive, or to otherwise protect our
rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you
with targeted advertisements or marketing communications we believe may
be of interest to you. For more information about how targeted
advertising works, you can visit the Network Advertising Initiative’s
(“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you,
which includes: offering products for sale, processing payments,
shipping and fulfillment of your order, and keeping you up to date on
new products, services, and offers.

Retention

When you place an order through the Site, we will retain your
Personal Information for our records unless and until you ask us to
erase this information. For more information on your right of erasure,
please see the ‘Your rights’ section below.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the
Personal Information we hold about you, to port it to a new service, and
to ask that your Personal Information be corrected, updated, or erased.
If you would like to exercise these rights, please contact us using the form on the CONTACT page.

Your Personal Information will be initially processed in Ireland and
then will be transferred outside of Europe for storage and further
processing, including to Canada and the United States. For more
information on how data transfers comply with the GDPR, see Shopify’s
GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the
Personal Information we hold about you (also known as the ‘Right to
Know’), to port it to a new service, and to ask that your Personal
Information be corrected, updated, or erased. If you would like to
exercise these rights, please contact us using the form on the CONTACT page.

Cookies

A cookie is a small amount of information that’s downloaded to your
computer or device when you visit our Site. We use a number of different
cookies, including functional, performance, advertising, and social
media or content cookies. Cookies make your browsing experience better
by allowing the website to remember your actions and preferences (such
as login and region selection). This means you don’t have to re-enter
this information each time you return to the site or browse from one
page to another. Cookies also provide information on how people use the
website, for instance whether it’s their first time visiting or if they
are a frequent visitor.

The length of time that a cookie remains on your computer or mobile
device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until you stop browsing and persistent cookies last
until they expire or are deleted. Most of the cookies we use are
persistent and will expire between 30 minutes and two years from the
date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in
mind that removing or blocking cookies can negatively impact your user
experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose
whether or not to accept cookies through your browser controls, often
found in your browser’s “Tools” or “Preferences” menu. For more
information on how to modify your browser settings or how to block,
manage or filter cookies can be found in your browser’s help file or
through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely
prevent how we share information with third parties such as our
advertising partners. To exercise your rights or opt-out of certain uses
of your information by these parties, please follow the instructions in
the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we do not
alter our data collection and usage practices when we detect such a
signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to
reflect, for example, changes to our practices or for other operational,
legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please contact us using the form on the CONTACT page or email ria@sparklydoodle.com with your inquiry.